Terms of service
When you use our website and services, you're agreeing to follow the rules we've set out in this Terms of Service document, which we just call "Terms" for short. These rules apply to everyone who uses Valantana, whether you're just visiting, a customer, or interacting with our website in any way. In this document, when we say "we", "us", or "our", we're talking about Valantana. And by keeping on with our services, you're also saying okay to our Privacy Policy, which is a whole other set of rules that explains how we handle your personal info.
Overview
We want our website to work smoothly and be trustworthy, but sometimes things might not go as planned. Our services might be interrupted, or someone might try to hack in, and we can't promise that everything will always be perfect. These rules apply to everyone who visits our site. If you don't like any part of these rules, then you should probably stop using our site right away. We're trying to be upfront with you, so you know what to expect. By using our site, you're agreeing to follow these rules, even if you don't like them all. It's like a contract between us and you, and we want to make sure we're on the same page.
1. Online Store Terms
When you use our site, you're saying you're at least 18 years old, or if you're younger, you're using it with a parent or guardian's supervision. You also agree to use our website only for things that are allowed by law. If you don't follow these rules, you might not be able to use our services anymore. We're pretty straightforward about this - our website is here to help you, but you have to use it responsibly.
2. General Conditions
We can stop serving someone at any time, for any reason we think is right. When you send us information through our website, it's not always completely safe, but don't worry, we keep your payment details secure with strong encryption and good security practices.
3. Accuracy of Information
We try our best to make sure the information on our website is correct and up to date. But we can't promise that everything is perfect, complete, or totally reliable. The information we provide is just a guide, so don't just take our word for it double check everything to be sure.
4. Changes to Services and Pricing
We can change prices, what's available, and our services whenever we want, without telling you first. We also have the right to update, stop, or completely get rid of any part of our website or services, if we decide to.
5. Products and Services
You should know that some things we sell can only be found on our website and we might not have a lot of them. We can't promise that everything will always be available. If you buy something from us online, you should read our Return & Refund Policy because it applies to your purchase.
6. Billing and Account Information
We have the right to cancel or refuse any order if we think something fishy is going on or if the information you give us is not correct or complete. When you buy something from us, you need to give us the right information about how to bill you and how to get in touch with you. This means your billing and contact details have to be up to date and accurate. If you want to know more about this, you can look at our Billing Terms & Conditions Policy it's all explained there.
7. Third-Party Links
When you're on our website, you might see links to other sites that aren't ours. We put these links there to make things easier for you, but we don't have any control over what's on those sites. This means we can't promise that the information on those sites is accurate or that they'll keep your personal info private. If you decide to visit one of those sites, you're doing so at your own risk.
8. User Feedback and Submissions
When you share your thoughts with us, like comments or ideas, you're giving Valantana the freedom to use them however we see fit, without having to pay you or ask for your permission every time. This means we can modify, publish, or share your content anywhere in the world, for as long as we want. In return, you promise not to send us anything that's against the law, hurtful, or disrespectful to others. We want to make sure everyone feels safe and respected when sharing their thoughts with us.
9. Personal Information
We take care of any personal info you give us through our site, and we do this by following our rules on Privacy Policy.
10. Errors, Inaccuracies, and Omissions
Sometimes, you might see mistakes on our website, like wrong prices, descriptions, or information about special deals. We can fix these errors and update our site at any time, and we don't have to tell you about it first. This helps us make sure everything is accurate and up-to-date.
11. Prohibited Uses
When you use our website or services, you're making a promise not to do anything that's against the law or not allowed. This means you can't break any laws, take something that doesn't belong to you, like someone's intellectual property, or spread bad things like viruses that can hurt people's computers. You also can't try to trick people or do anything that's not honest. If you do any of these things, we might have to stop you from using our website or services. We're serious about keeping our site and services safe and honest, so please don't do anything that could hurt others or get you into trouble.
12. Disclaimer of Warranties and Limitation of Liability
We provide our services and website as they are, without making any promises that they will work perfectly. We can't guarantee that you'll be able to use them without any problems or interruptions. To be clear, Valantana won't be responsible for any damages that might happen because of your use of our services - this includes any direct, indirect, incidental, or consequential damages. We're saying this to the fullest extent that the law allows.
13. Indemnification
If a part of these rules is deemed invalid or can't be enforced, it will still be applied as much as the law allows, and the rest of the rules will stay in place and be considered valid.
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and in effect.
15. Termination
These terms stay in effect until either you or we decide to end them. We can stop you from using our services at any time if you don't follow these rules. If we do end things, anything you owed us before that will still need to be taken care of.
16. Entire Agreement
When you use our services, you're agreeing to these Terms, as well as our Privacy Policy and any other related policies. Basically, this means that these documents make up the entire agreement between you and Valantana. They override any previous agreements or conversations we may have had, so it's essential to understand what they say. By using our services, you're accepting the terms outlined in these documents, and we want to make sure you're comfortable with what you're agreeing to.
17. Governing Law
These terms are controlled by the laws Pennsylvania, United States, which means they are explained and understood based on those laws.
18. Updates to These Terms
We might change these rules at some point. If we do, the new rules will start right away when we post them on this page. If you keep using our website after we've made changes, it means you're okay with the new rules. So, it's a good idea to check this page every now and then to see if anything has changed.
19. Contact Information
If you have any questions about these Terms of Service, please contact us:
Valantana
Address: 310 Genet St, Scranton, PA 18505, USA
Email: support@valantana.com
Phone: +15703540378
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 24 hours during business days.