Privacy policy
Here's what you need to know about how we handle your personal info at Valantana. When you visit our website or use our services, we collect some information about you. We want to be upfront about how we use and share that info, so we've put together this Privacy Policy. Take a few minutes to read it over, it's pretty important. By using our site, you're agreeing to the way we handle your info, as outlined in this policy. We're committed to being transparent about our practices, so you can feel confident about how your personal data is being used.
Collection and Use of Personal Information
We need to collect some personal info to run our business smoothly. This helps us do things like fill orders, talk to customers, make our services better, follow the law, and stop bad people from doing harmful things. By doing this, we can give you a safe and easy experience.
Types of Information We Collect
Information You Provide
- Your name, email address, phone number, and billing/shipping details
- Purchase and payment information
- Messages or inquiries you send to our support team
Automatically Collected Information
- IP address and general location data
- Device type, browser, and operating system
- Browsing activity and interactions on our website
Information from Third Parties
We get important information from companies we trust, like the ones that handle payments, shipping, and help us understand how our store is doing. This information helps us run our store and make it better.
How We Use Your Information
We use the information you provide to complete orders, handle payments, arrange shipping, and keep you updated on products or promotions. We make sure to follow all the rules set by the CCPA to protect your data.
- To process transactions and deliver your orders
- To communicate order updates and provide customer support
- To improve website performance and user experience
- To detect and prevent fraud or unauthorized activity
- To comply with applicable laws and regulations
- To send promotional messages where permitted by law or with your consent
Cookies and Tracking Technologies
We use things like cookies to make our website work better and to see how people use it. You can control or stop these cookies in your browser settings, but some parts of the site might not work right if you do..
Sharing of Personal Information
- Service providers that assist in operating our business
- Payment gateways and shipping partners
- Analytics and marketing service providers
- Authorities or regulators when required by law
We're committed to protecting your privacy, so we don't sell your personal info to anyone. We only share it when we really need to, like when it's necessary for our services to work properly or if the law requires us to.
Third-Party Websites
When you're on our site, you might see links to other websites that we don't control. We want to be upfront with you, we're not responsible for what those sites do with your personal info or how they handle privacy. So, if you decide to visit those sites, please take a minute to read their privacy policies before sharing any of your personal details.
Children’s Privacy
We don't allow people under 18 to use our services. If we find out that we've accidentally collected personal info from someone that young, we'll get rid of it right away.
Data Protection and Retention
We take steps to keep your personal info safe, but let's be real, no system is totally secure. We only hold onto your info for as long as we need to get the job done, follow the law, and make sure everyone does what they're supposed to do.
Your Rights
- Request access to the personal data we hold about you
- Ask for corrections or deletion of your information
- Obtain a copy of your data
- Limit or object to certain types of processing
- Withdraw consent where applicable
- Unsubscribe from marketing communications
If you want to use any of these rights, just contact us using the contact information below.
Contact Information
If you have questions about this Privacy Policy or how your information is used, please contact us:
Valantana
Address: 310 Genet St, Scranton, PA 18505, USA
Email: support@valantana.com
Phone: +15703540378
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 24 hours during business days.