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Shipping policy

We're all about getting your items to you on time at Valantana. So, we're happy to say that we offer free shipping on every order in the United States.

1. Shipping Coverage

We only ship to places in the United States right now. We don't send things to other countries yet.

2. Delivery Timeframes

We work to process and ship your orders as quickly as possible. Below are our standard delivery timelines:

  • Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next business day (Monday through Friday).
  • Processing Time: Orders are typically prepared within 1–2 business days (Monday through Friday).
  • Transit Time: Shipping usually takes 2–3 business days after dispatch (Monday through Friday).
  • Estimated Delivery Time: Most orders are delivered within 3–5 business days from the date of purchase (Monday through Friday).
  • Shipping Cost: Free

Once your order has been processed, it will be handed over to one of our trusted shipping partners for delivery.

3. Shipping Cost

We provide free standard shipping on all orders, with no minimum purchase required.

4. Shipping Carriers

We partner with dependable carriers such as USPS and UPS to ensure your package is delivered safely and on time.

5. Shipping Restrictions

  • International Orders: Not available at this time
  • PO Boxes: We do not ship to PO Box addresses

6. Tracking Your Order

When we ship your order, you'll get an email with a tracking number. You can use this to monitor your shipment in real time via our Order Tracking Page.

7. Delays, Damage, or Lost Packages

If there's a problem with your order, like it's late, damaged, or can't be found, get in touch with our support team as soon as possible. We'll look into what's going on and work together to fix the issue as quickly as we can.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Valantana

Address: 310 Genet St, Scranton, PA 18505, USA
Email: support@valantana.com
Phone: +15703540378

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 hours during business days.